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Contents

Orders
Payment
Returns & Refunds
Shipping Policy
Marketing Consent
General Enquiry
Top FAQ’s (Top 5)
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Home Delivery
In-Store Collection
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eVoucher
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BRANDS WE CARRY
SHOP ALL BRANDS
OUR EVENTS
DISCOVER ALL EVENTS
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Delivery Delays
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How do I return my order?
When can I request for a return/refund?
Can I request for an exchange/replacements?
What is Sunway eMall’s buyer’s change of mind policy?
Can I request for a refund instead of an exchange?
For what reasons can I return my order?
Why was my return request rejected?
Defective or incorrect items received.
What goods are considered non-returnable / exchangeable.
How do I check the status of my return request?
If I have successfully requested for a return/refund, will I be able to reuse the previous promo code for my next purchase?
How long do I have to wait for my refund?
Is there a fee when returning an item to the merchant?
Do I need an account to place an order?
How do I track my order(s)?
Will I be able to cancel my order?
I have ordered the wrong item, quantity or size. What should I do now?
What should I do if I ordered multiple items but I only received some items (partial received)?
Where can my orders be delivered to?
Is international delivery available?
Are there any alternative options to receive my order?
How do I self-collect my package in-store?
What is the estimated delivery duration for me to receive my order?
Is there an option for express shipping?
Is free shipping available?
Can I combine shipping of multiple items in an order?
I still have not received my order, what should I do now ?
How do I edit my shipping details ?
Who are the delivery partners?
Can I schedule the delivery dates based on my availability?
How do I check if an item is deliverable to my area?
Where can I search for my eVoucher?
I have purchased an eVoucher, how do I check my eVoucher’s number?
I have purchased an eVoucher, how do I redeem it?
How many eVouchers can I purchase?
Can I extend the eVouchers as a gift?
Can I cancel my eVouchers?
How soon do I have to redeem my eVoucher before it expires?
How do I place an order?
When will I receive my order?
How do I check if my order is confirmed?
How do I track my order delivery status?
How do I return my order?
Is an account needed to make purchases?
How do I connect with customer relations?
Do you offer warranties on the products?
Are the products sold authentic?
Who are the sellers?
What is Sunway eMall?
How do I subscribe to Sunway eMall’s e-newsletter?
What kind of data does Sunway eMall collect from me?
How to add/remove card?
What payment options are available?
Is Cash on Delivery (COD) accepted?
I was charged the wrong amount on my order. What should I do now?
Why is the official invoice not attached in my parcel?
Can I request for an official invoice?
Can I use my Sunway Pals points to pay for purchases?
What should I do if I found a transaction which I didn't make?
How can I earn Sunway Pals points from my purchase?
How do I check my Sunway Pals balance?
Terms of Use
Shipping & Returns
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About Us – Sunway eMall
Discount Code
Free Delivery
Guess & Win
Order & Collect
Specials
Affiliate & Promo