Categories

Brands

• 3
• 5
• A
• B
• C
• D
• E
• F
• G
• H
• I
• J
• K
• L
• M
• N
• O
• P
• Q
• R
• S
• T
• U
• V
• W
• X
• Y
• Z

Contents

Orders
Payment
Returns & Refunds
Shipping Policy
Marketing Consent
General Enquiry
Top FAQ’s (Top 5)
Top Nav Short Text
Home Delivery
In-Store Collection
Marketing Consent Text
PDPA agreement text
Shopping Cart Pop Up Text
eVoucher
LATEST DEALS
VIEW ALL DEALS
BRANDS WE CARRY
SHOP ALL BRANDS
OUR EVENTS
DISCOVER ALL EVENTS
Copyright © 2022 Sunway eMall. All rights reserved.
contact-us-top-text
Happening This Week
New Arrivals
How do I return my order?
When can I request for a return/refund?
Can I request for an exchange/replacements?
What is Sunway eMall’s buyer’s change of mind policy?
Can I request for a refund instead of an exchange?
For what reasons can I return my order?
Why was my return request rejected?
Defective or incorrect items received.
What goods are considered non-returnable / exchangeable.
How do I check the status of my return request?
If I have successfully requested for a return/refund, will I be able to reuse the previous promo code for my next purchase?
How long do I have to wait for my refund?
Is there a fee when returning an item to the merchant?
Do I need an account to place an order?
How do I track my order(s)?
Will I be able to cancel my order?
I have ordered the wrong item, quantity or size. What should I do now?
What should I do if I ordered multiple items but I only received some items (partial received)?
Where can my orders be delivered to?
Is international delivery available?
Are there any alternative options to receive my order?
How do I self-collect my package in-store?
What is the estimated delivery duration for me to receive my order?
Is there an option for express shipping?
Is free shipping available?
Can I combine shipping of multiple items in an order?
I still have not received my order, what should I do now ?
How do I edit my shipping details ?
Who are the delivery partners?
Can I schedule the delivery dates based on my availability?
How do I check if an item is deliverable to my area?
Where can I search for my eVoucher?
I have purchased an eVoucher, how do I check my eVoucher’s number?
I have purchased an eVoucher, how do I redeem it?
How many eVouchers can I purchase?
Can I extend the eVouchers as a gift?
Can I cancel my eVouchers?
How soon do I have to redeem my eVoucher before it expires?
How do I place an order?
When will I receive my order?
How do I check if my order is confirmed?
How do I track my order delivery status?
How do I return my order?
Is an account needed to make purchases?
How do I connect with customer relations?
Do you offer warranties on the products?
Are the products sold authentic?
Who are the sellers?
What is Sunway eMall?
How do I subscribe to Sunway eMall’s e-newsletter?
What kind of data does Sunway eMall collect from me?
How to add/remove card?
What payment options are available?
Is Cash on Delivery (COD) accepted?
I was charged the wrong amount on my order. What should I do now?
Why is the official invoice not attached in my parcel?
Can I request for an official invoice?
Can I use my Sunway Pals points to pay for purchases?
What should I do if I found a transaction which I didn't make?
How can I earn Sunway Pals points from my purchase?
How do I check my Sunway Pals balance?
Terms of Use
Shipping & Returns
Privacy Policy
About Us – Sunway eMall
Discount Code
Free Delivery
Guess & Win
Order & Collect
Specials
promotions